Part of my job as Reference Librarian is to scan documents for people with my simple desk scanner. It doesn't happen often. Maybe once or twice a week, so I really don't mind.
Soon after I started a woman called asking if I would scan a 22 page document for her. I promptly said no because that would take me FOREVER. She was not happy, but this taught me a valuable lesson....to set a page limit. My staff knows I won't scan more that 5 pages, but I will do up to 7 if the person is nice.
The other day, I get a call from a woman and this is how the conversation went....
Patron: Hi,...um do you have a scan and could possibly scan something for me?
Patron: REALLY? (she was super happy which set off tons of alarms for me) Great!
Me: Wait! How many pages to you have (I have learned to usually ask this first but I forgot)
Patron: Just 67.
She wasn't too happy when I said no and directed her to Kinkos.